Politique d’expédition

Shipping & Delivery Policy
Last updated: 2026-02-08

This Shipping & Delivery Policy explains how we handle lead times, shipping methods, and delivery responsibilities for orders placed on datgummies.com.

1) Lead times are estimates

Any production or delivery time shown on the website, emails, or messages is an estimate, not a guarantee. Delays may occur due to suppliers, logistics, customs, capacity constraints, or events outside our control.

2) Shipping methods

Shipping options and any applicable terms (e.g., EXW, DAP, DDP where offered) may vary depending on destination, order size, and logistics availability.

3) Delivery address & contact details

You are responsible for providing correct delivery information (company name, address, phone, contact person). Delays or extra costs due to incorrect details are the customer’s responsibility.

4) Customs, duties, and taxes

For deliveries outside the applicable region or depending on shipping terms, customs duties/taxes may apply. Responsibility for these charges depends on the shipping term selected (EXW/DAP/DDP if offered).

5) Risk and loss

Risk transfers according to the shipping method/term used. Where we arrange shipping via a carrier, responsibility may transfer upon handover to the carrier unless otherwise stated.

6) Delivery issues

If tracking shows delivery but you have not received the shipment, you must notify us promptly so we can open a carrier investigation.