TERMS & CONDITIONS

Last updated: 2026-02-08

These Terms & Conditions (“Terms”) govern access to and use of datgummies.com (the “Website”) and any orders placed through the Website. By creating an account, accessing pricing, or placing an order, you agree to these Terms.

Important: The Website is intended for business customers (B2B).

1) Parties

Contracting party / Seller: DAT SUPPLY LTD
128 City Road, London, United Kingdom, EC1V 2NX
Company Number: 16756227
(“DAT”, “we”, “us”)

Operational entity (processing/fulfilment support): Sublime e Otimista - Unipessoal Lda
Avenida Doutor Fernando Raimundo Rodrigues, Nº 1525, 3885-412 Esmoriz, Ovar, Aveiro, Portugal
NIF: 518587649
(“Operational Partner”)

DAT may use the Operational Partner and other suppliers/logistics providers to deliver services and fulfil orders.

2) Scope of Services

We provide white-label gummy supplement manufacturing and related services as described on the Website, including (where applicable) packaging, labelling preparation guidance, and logistics coordination.

2.1 White-label catalog (standard)

Products listed in our white-label catalog are standard formulas offered under these Terms.

2.2 Custom / adaptations

Any custom formulation, adaptation, exclusivity, or co-development is handled only via a separate written agreement or approved written confirmation by DAT. Website pricing/pages may describe custom options, but custom projects are not binding until explicitly accepted in writing by DAT.

3) Eligibility & Account Registration

  • You must be a business customer to use the Website for ordering.

  • You are responsible for keeping account credentials secure.

  • You agree that information you submit (company details, addresses, VAT) is accurate and up to date.

We may suspend or refuse access where necessary to protect the Website, prevent fraud, or ensure compliance.

4) Quotes, Product Information & Variations

  • Product descriptions, images, and specifications on the Website are provided for general information and may be updated.

  • Gummies are a manufactured food/supplement product. Minor variations in taste, colour, texture, shape, or appearance may occur between batches or compared to samples. These variations do not constitute a defect if the product remains within reasonable manufacturing tolerance and agreed specifications.

5) Orders, Binding Agreement & Production Start

5.1 When an order becomes binding

An order becomes binding once:

  1. you place the order through the Website, and

  2. payment is successfully completed, and

  3. any required order inputs are provided (e.g., selections, confirmations, artwork where applicable).

5.2 Production start

Production (or allocation/reservation) may begin after payment and after any required approvals (e.g., label/artwork approval where applicable). Once production starts, cancellation is not possible (see Section 7).

6) Pricing, Taxes & Payment

6.1 Pricing

Prices displayed on the Website are B2B prices and may be shown only to logged-in users. Prices may change at any time prior to checkout confirmation.

6.2 Taxes (VAT)

Unless stated otherwise, prices are shown excluding VAT. VAT treatment depends on the buyer’s location and VAT status and will be handled at checkout or invoicing as applicable.

6.3 Payment

Unless otherwise agreed in writing, orders are paid in full at checkout. We may refuse to start production until payment clears.

7) Cancellations, Refunds & Chargebacks

Because orders involve manufacturing, allocation, and preparation, the following applies:

  • No cancellations or refunds after production has started, including once materials are ordered or production has been scheduled/initiated.

  • If an order is cancelled before production starts (only if DAT confirms in writing), any refund may be reduced by non-recoverable costs already incurred (e.g., transaction fees, admin costs, supplier costs).

You agree not to initiate chargebacks for valid orders. Unjustified chargebacks may result in account suspension and recovery actions.

8) Samples

Samples are provided for evaluation and decision-making. You acknowledge that:

  • samples may be produced from different batches than your production order,

  • small variations may occur,

  • samples are not a guarantee of identical sensory characteristics in production, within reasonable manufacturing tolerances.

If a sample credit is offered, its terms are as stated on the Website at the time of purchase.

9) Lead Times, Delivery & Shipping

9.1 Lead times

Any lead time or delivery estimate is an estimate, not a guarantee. Delays may occur due to suppliers, shipping, customs, capacity, force majeure, or other factors outside our control.

9.2 Shipping terms

Shipping terms may be offered as EXW, DAP, or DDP or as otherwise stated on the Website or quote/confirmation. Responsibility and risk transfer depend on the agreed Incoterm or shipping method.

9.3 Risk of loss

Risk transfers according to the applicable shipping terms. Where DAT arranges shipping, risk generally transfers upon handover to the carrier unless otherwise stated.

10) Acceptance, Defects & Claims

10.1 Inspection window

You must inspect deliveries promptly. Any claim for damage, missing items, or defects must be submitted in writing to geral@datgummies.com within 7 days of delivery.

10.2 Evidence required

Claims must include:

  • order number

  • description of issue

  • photos/video evidence

  • batch/lot info (if provided)

10.3 Remedies

If a valid defect is confirmed by DAT, our remedy may include (at DAT’s discretion):

  • replacement of affected goods, or

  • credit, or

  • refund of the affected portion

No other remedies apply unless required by law.

11) Regulatory Compliance & Customer Responsibilities

You acknowledge that regulatory requirements differ by country and market. Unless explicitly agreed in writing:

  • You (the customer) are responsible for:

    • product registration/notification in your target market (if required),

    • compliance of labelling and claims,

    • marketing statements and advertising compliance,

    • ensuring the product is lawful to sell in your target country.

  • DAT may provide product information/specifications to support your compliance process, but DAT does not provide legal or regulatory approval services, and does not guarantee acceptance by any authority.

12) Intellectual Property & Confidentiality

12.1 DAT intellectual property

All standard formulas, manufacturing know-how, processes, specifications templates, and operational methods remain the intellectual property of DAT and/or its partners. Purchase of products does not transfer ownership of our formulas or know-how.

12.2 Customer intellectual property

Your trademarks, logos, branding assets, and artwork remain your property.

12.3 No exclusivity

Orders under these Terms are non-exclusive. Exclusivity applies only if explicitly agreed in writing by DAT.

12.4 Confidentiality (baseline)

We will treat non-public project information you provide as confidential to a reasonable standard for operating the services. However, a formal NDA is not automatic for standard white-label orders. If you require a formal NDA, request it for custom/co-development projects.

13) Prohibited Conduct

You agree not to:

  • misuse the Website, attempt unauthorized access, or interfere with operations

  • copy or scrape pricing/catalog content at scale for competitive purposes

  • solicit or bypass DAT’s operational partners or suppliers in a way that circumvents DAT’s services, where unlawful or in breach of applicable agreements

14) Disclaimer of Warranties

To the maximum extent permitted by law:

  • The Website and services are provided “as is” and “as available”.

  • We do not guarantee uninterrupted Website access.

  • We do not guarantee commercial outcomes (sales performance, marketing results).

15) Limitation of Liability

To the maximum extent permitted by law:

  • DAT is not liable for indirect, consequential, special, or punitive damages, including loss of profit, loss of business, or loss of goodwill.

  • DAT’s total liability for any claim relating to an order is limited to the amount paid for the affected order (or affected portion), as determined by DAT.

Nothing in these Terms limits liability where it cannot be limited by law.

16) Force Majeure

DAT is not liable for delays or failures caused by events beyond reasonable control, including supplier disruptions, shipping interruptions, customs issues, strikes, natural disasters, or governmental actions.

17) Termination

We may suspend or terminate access to the Website or accounts for fraud, abuse, non-payment, repeated chargebacks, or breach of these Terms.

18) Governing Law & Jurisdiction

These Terms and any disputes arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer rules apply (note: the Website is intended for B2B use).

19) Changes to Terms

We may update these Terms from time to time. The “Last updated” date reflects the latest version. Updated Terms apply to future orders.

20) Contact

For questions, support, or claims: geral@datgummies.com

For privacy matters: privacy@datgummies.com